Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by 6awin ("we," "us," "our," or "the Company"), the operator of the online casino and sports betting platform accessible at https://6awin.cam. This Policy governs the collection, processing, storage, sharing, and protection of personal data relating to all individuals who visit our website, register an account, access our mobile application, or otherwise interact with our services (collectively, "Users," "Players," or "you").

6awin is committed to protecting your privacy and handling your personal data in full compliance with the Republic Act No. 10173 — the Data Privacy Act of 2012 of the Philippines — and its Implementing Rules and Regulations, as well as any other applicable data protection legislation. By creating an account or continuing to use our platform, you consent to the practices described in this Policy.

This Policy applies to all personal data collected through: (a) our website and mobile application; (b) customer support interactions via live chat, email, or phone; (c) participation in promotions, tournaments, or loyalty programs; and (d) any other channel through which you provide information to 6awin.

2. Data Controller Information

For the purposes of applicable data protection law, 6awin acts as the Data Controller in respect of the personal data it collects and processes. If you have any questions, concerns, or requests relating to how we handle your personal data, you may contact our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• Live Chat: Available 24/7 on the 6awin platform
• Support Languages: Tagalog and English

We will respond to all data privacy inquiries within a reasonable timeframe, and no later than 15 business days from receipt of your request, as required under the Data Privacy Act of 2012.

3. Personal Data We Collect

6awin collects personal data that is necessary for the lawful operation of our gaming platform, regulatory compliance, and delivery of a high-quality experience to Filipino players. The categories of personal data we collect include:

3.1 Registration and Identity Data

• Full legal name, date of birth, gender
• Email address and mobile phone number
• Home address (city, province, postal code)
• Username and encrypted account password
• Nationality and government-issued identification details (for KYC verification)

3.2 Financial and Payment Data

• GCash account numbers and PayMaya wallet details
• Bank account details (BPI, BDO, Metrobank, UnionBank)
• Cryptocurrency wallet addresses (for USDT TRC20 and Bitcoin transactions)
• Transaction history, deposit and withdrawal records, and account balances
• Source of funds documentation provided for AML compliance purposes

3.3 Identity Verification Documents

• Copies of government-issued photo ID (Passport, SSS ID, UMID, PhilHealth, Driver's License, Voter's ID)
• Proof of residential address (utility bill, bank statement, barangay certificate)
• Selfie or live photograph for liveness verification

3.4 Technical and Usage Data

• IP address, device type, operating system, and browser information
• Geolocation data (city/region level) to verify jurisdictional eligibility
• Pages visited, time spent, betting activity, and game session data
• Login timestamps and session duration logs
• Cookies and similar tracking technologies (see Section 9 for details)

3.5 Communications Data

• Records of live chat conversations and email correspondence with our support team
• Survey responses, feedback submissions, and promotion entries
• Marketing preferences and opt-in/opt-out records

4. Legal Bases for Processing Personal Data

6awin processes your personal data on one or more of the following lawful bases, as recognized under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing is necessary to fulfill the contract between you and 6awin — specifically, to create and manage your account, process deposits and withdrawals, and provide gaming services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including Anti-Money Laundering (AML) rules, Know Your Customer (KYC) requirements, and PAGCOR-related reporting obligations.
• Legitimate Interest: Processing is necessary for our legitimate interests, such as fraud prevention, platform security, responsible gaming enforcement, and product improvement — provided those interests are not overridden by your rights.
• Consent: For certain activities such as sending marketing communications and using non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. How We Use Your Personal Data

6awin uses the personal data we collect for the following purposes:

• Account Management: Creating, verifying, maintaining, and securing your 6awin player account.
• Payment Processing: Facilitating deposits, withdrawals, and financial transactions through GCash, PayMaya, bank transfers, and cryptocurrency channels.
• Identity Verification (KYC): Verifying your identity and age to comply with Philippine regulatory requirements and prevent underage gambling. 21+ only.
• Regulatory Compliance: Meeting our obligations under AML legislation, PAGCOR requirements, and the Data Privacy Act of 2012, including monitoring transactions for suspicious activity.
• Responsible Gaming: Monitoring betting patterns to identify problem gambling behavior and enforcing self-exclusion, deposit limits, and cooling-off periods when requested or required.
• Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance in Tagalog and English.
• Platform Security and Fraud Prevention: Detecting and preventing unauthorized account access, bonus abuse, multi-accounting, and other fraudulent activity.
• Personalization and Analytics: Analyzing usage patterns to improve platform performance, game offerings, and the overall player experience for our Filipino user base.
• Marketing Communications: Sending promotional offers, bonus notifications, and relevant updates — only to users who have opted in to receive such communications.

6. Sharing of Personal Data

6awin does not sell or disclose your personal data to unauthorized third parties. We may share your information with the following categories of recipients only to the extent necessary and under strict data protection obligations:

• Payment Service Providers: GCash (G-Xchange, Inc.), PayMaya, BPI, BDO, Metrobank, UnionBank, and cryptocurrency payment processors — to facilitate financial transactions on your behalf.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity, age, and source of funds in compliance with regulatory requirements.
• Game Technology Providers: Licensed game software providers who supply the casino and sports betting content on the 6awin platform. These providers may process technical session data as part of game operation.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other government bodies where we are legally required to disclose information.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity firms, and fraud detection platforms that assist in operating and securing the 6awin infrastructure. All such providers are contractually bound to maintain strict data confidentiality.

Where personal data is transferred to service providers based outside the Philippines, 6awin ensures that appropriate safeguards are in place to protect your data, including data processing agreements and standard contractual clauses.

7. Data Retention

6awin retains your personal data for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory obligations, and resolve disputes. Specifically:

• Active Account Data: Retained for the duration of your account with 6awin, plus an additional period as required by law.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity Verification Documents: Retained for a minimum of five (5) years from account closure or the date of last transaction.
• Marketing and Communications Data: Retained until you withdraw consent or opt out, after which it is deleted or anonymized.
• Customer Support Logs: Retained for up to three (3) years for quality assurance and dispute resolution purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures.

8. Your Data Privacy Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by 6awin:

• Right to be Informed: The right to know what personal data we collect, how we use it, and with whom we share it.
• Right to Access: The right to request a copy of the personal data we hold about you.
• Right to Correction: The right to request correction of inaccurate, incomplete, or outdated personal data.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where processing is no longer necessary, unlawful, or where consent has been withdrawn — subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will process your request within 15 business days. We may need to verify your identity before actioning your request.

9. Cookies and Tracking Technologies

6awin uses cookies and similar tracking technologies on our website and mobile application to improve your experience, analyze platform usage, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the website to function. These enable secure login, session management, and basic platform operations. They cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the platform, including pages visited, time spent, and common navigation paths. This data is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You may opt out at any time.

You can manage your cookie preferences through your browser settings or our in-platform cookie preference center. Note that disabling certain cookies may affect the functionality of the 6awin platform.

10. Data Security

6awin employs a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents.
• Multi-factor authentication (MFA) options for account access.
• Intrusion detection and prevention systems monitoring for unauthorized access attempts.
• Regular penetration testing and security audits conducted by independent cybersecurity firms.
• Role-based access controls limiting internal data access to authorized personnel only.
• Secure data centers with physical security controls and redundant backup systems.

Despite our best efforts, no security system is completely impenetrable. In the event of a personal data breach that poses a risk to your rights and freedoms, 6awin will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by law.

11. Children and Minor Protection

6awin services are strictly for individuals aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has created an account or provided personal data on our platform, we will immediately close the account, delete all associated personal data, and report the matter to the appropriate authorities.

If you believe that a minor has accessed the 6awin platform, please contact us immediately at [email protected] so that we can take immediate action.

12. Changes to This Privacy Policy

6awin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered users via email or in-platform notification at least 14 days prior to the effective date of the change.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed of how we protect your personal data. Your continued use of the 6awin platform after any changes constitutes acceptance of the updated Policy.

13. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 in Tagalog and English on the 6awin platform

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the independent government authority responsible for data privacy enforcement in the Philippines.